我们来帮你
How can we help?
Fonala 中国大陆版与美国版共用本支持中心。请选择发行地区，以使用对应的法律文件、认证方式和账号注销渠道。
This support center covers the mainland China and United States releases of Fonala. Choose your release region for the correct legal documents, authentication method, and account-deletion channel.
支持入口
发送邮件前
- 先确认网络连接正常，并将 Fonala 更新到可用的最新版本。
- 同步问题请注明受影响的房屋、设备数量和最后一次成功同步时间，但不要发送不必要的个人内容。
- 如购买功能已向您开放，订阅问题请提供支付渠道交易标识或已遮挡无关个人信息的凭证。
- 账号安全问题请立即停止分享验证码，并在邮件主题中注明“账号安全”。
中国大陆法律文件
Support options
Technical support
Include your device model, operating-system version, Fonala version, the approximate time of the issue, and steps to reproduce it. Never send a password or email verification code.
Email supportPrivacy request
Request access, correction, a portable copy, deletion, or other rights that apply where you live. To protect the account, we may verify your identity.
Submit a privacy requestAccount deletion
United States account deletion uses the email address registered to the account. Email support is the published request channel while online self-service is being made available.
Request account deletionBefore emailing us
- Check your network connection and update Fonala to the latest version available to you.
- For sync issues, describe the affected house, number of devices, and last successful sync without sending unnecessary personal content.
- If purchases are available to you, include the store transaction identifier or a redacted receipt for a subscription issue.
- For account-security issues, stop sharing verification codes and put “Account security” in the email subject.